220-902 question 57 discussion


A technician receives a helpdesk ticket about an employee having a problem sending text
messages with a company Android smartphone. It has been determined that it is not a
carrier issue. Which of the following should the technician perform FIRST?

  • A. Verify data connectivity
  • B. Reformat the MicroSD card
  • C. Replace the SIM card
  • D. Perform a soft restore
Created 9 months, 2 weeks ago by Moderator


Make sure the phone is getting a proper signal, as location can cause signal loss as well as trying to text from Wi-FI can cause texts to bounce.